Terms of Service
FA Logistics coordinates delivery of flowers, food, and gifts worldwide. We don't handle parcels.
How it works
Orders are fulfilled through third-party vendors and delivery partners. Availability depends on destination and stock.
Substitutions
If the exact item is unavailable, we may propose a similar option of equal value. We'll confirm with you where possible.
Payment verification
We only process verified payments. Fake receipts lead to cancellation and service refusal.
Delivery
Coverage
We deliver worldwide through partner vendors. Coverage depends on destination city and product type.
Timelines
Timelines vary by destination and vendor capacity. Express delivery claims apply only where confirmed in writing before payment.
Delivery completion
Delivery is complete once the order is confirmed delivered to the recipient. Support applies only to issues reported within 2 hours of confirmed delivery.
User misuse or policy-violating actions void support and refund eligibility.
Confirmation
Depending on destination and vendor, we provide photo proof, tracking, or delivery confirmation.
Recipient availability
If the recipient is unreachable or refuses delivery, we'll attempt coordination. Re-delivery may involve extra fees.
You must provide correct recipient details. Failed delivery due to wrong address/phone is not eligible for refund.
Refunds
Report window
Issues must be reported within 2 hours of confirmed delivery to qualify for refund consideration.
After this window, support is limited and refunds are not available.
Evidence requirement
Valid claims require photo/video evidence with timestamps documenting the issue. This helps us work with vendors to resolve disputes fairly.
Resolution flow
We attempt vendor resolution or replacement first. Refunds are issued only for valid cases where resolution is not possible.
When approved
- We delivered the wrong item due to our error (with photo evidence)
- Confirmed non-delivery caused by our process (not recipient issues) and vendor resolution fails
- Item arrives significantly damaged or spoiled (with timestamped evidence)
When denied
- Recipient unreachable or refuses delivery
- Wrong address or phone number provided
- Perishable items already prepared or dispatched
- Third-party conditions outside our control (weather, restrictions, vendor shutdowns) — we'll still support resolution
- Reported after 2-hour window
- Insufficient evidence (no photos or timestamps)
Privacy
See our master privacy policy for full details. In short:
- We collect: name, email, order details, recipient delivery info, support messages, usage data
- We share only what's needed with vendors and delivery partners to complete orders
- We don't sell your information
Contact
Questions or issues? Email verystronethan@gmail.com